Legal Terms for Flower Delivery in Plaistow

Florist Plaistow Online Flower Delivery: Terms & Conditions

Introduction

These Terms & Conditions govern the use of the Florist Plaistow website and services for online flower delivery in Plaistow and its surrounding areas. By placing an order through our website, you confirm your acceptance of these Terms & Conditions. We recommend reading them carefully before making a purchase, as they outline your rights and obligations as a customer of Florist Plaistow.

Eligibility and Area of Service

Our flower delivery service is available to customers residing in Plaistow and neighbouring districts. Orders placed from outside this catchment area may be declined or subject to additional delivery charges. By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.

Order Process

Orders can be placed exclusively via our online platform. Upon selecting your desired floral products, you will be asked to provide recipient details, desired delivery date, and message instructions. Please review your order carefully before submission, as Florist Plaistow cannot be responsible for errors in the information you provide, especially with regard to delivery addresses or message content.

Once you have submitted your order, you will receive an order confirmation on-screen and via email. This confirmation acknowledges receipt of your order but does not constitute formal acceptance. The contract for sale is formed once you receive a dispatch confirmation from Florist Plaistow, at which point the flowers are prepared and scheduled for delivery.

Product Availability and Substitution

Florist Plaistow endeavours to ensure all products displayed on the website are available for delivery. However, flowers and accompanying items are subject to seasonal and market availability. In the unlikely event a specific flower or product is not available, we reserve the right to substitute with an item of equal or greater value while maintaining the overall appearance and style of your chosen arrangement. We will make reasonable efforts to notify you about significant substitutions before preparation and dispatch.

Pricing and Payments

All prices on the Florist Plaistow website are listed in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Delivery charges are displayed separately at checkout and depend on your specified delivery location and date.

Payment for your order must be made in full at the time of ordering. We accept various payment methods as shown at the point of checkout. By submitting payment information, you warrant that you are authorised to use the selected payment method and that funds are sufficient to cover your order. Orders will only be processed upon successful payment clearance.

Delivery Terms

Florist Plaistow offers flower delivery to Plaistow and selected surrounding areas. Customers must ensure all delivery details, including recipient's name, address, and contact information, are accurate and complete. We cannot be held responsible for failed deliveries due to incorrect or incomplete information or if no-one is available to accept the delivery at the specified location and time.

We strive to deliver your order on the date requested; however, during peak times, such as Valentine’s Day, Mother’s Day, and Christmas, there may be minor variations in timescales. In the event of unavoidable delays caused by weather, traffic, or other factors outside our control, we will make reasonable efforts to keep you informed and reschedule the delivery where possible.

If the recipient is unavailable at the time of delivery, our courier may attempt to leave the flowers with a neighbour or in a safe location, and a delivery card will be left to inform the recipient. If re-delivery is necessary due to customer error, an additional charge may apply.

Order Amendments and Cancellation

Should you wish to amend or cancel your flower order, please contact us as soon as possible. We will make every effort to accommodate your request provided the order has not already been prepared or dispatched for delivery. Amendments or cancellations received after an order is in process or has left the premises cannot usually be accepted.

In the event an order is cancelled before processing, a full refund will be provided to the original payment method. If Florist Plaistow is unable to fulfil your order due to unforeseen circumstances or stock shortages, we will promptly notify you and offer a suitable alternative or full refund.

Return Policy and Non-Delivery

Due to the perishable nature of fresh flowers, returns are generally not accepted. However, if you are dissatisfied with the quality of your delivery, please contact us within 24 hours of receipt with photographic evidence of the issue. We will review each complaint on a case-by-case basis and may offer a replacement or partial refund where appropriate.

In the rare event your order cannot be delivered despite reasonable attempts, or if you have a complaint regarding non-delivery, please notify us within 48 hours of the scheduled delivery date. We may not be able to investigate or resolve matters reported outside of this period.

Customer Obligations

You agree not to use our website or services for fraudulent purposes or to send offensive, abusive, or illegal messages with your flower delivery. Florist Plaistow reserves the right to refuse orders that are deemed to violate our standards or applicable law, and to take necessary legal action where required.

Liability

Florist Plaistow aims to provide excellent service and high-quality floral arrangements. However, except as expressly stated in these Terms & Conditions, we shall not be liable for:

Losses not caused by our breach;
Indirect, incidental, or consequential damages, including loss of profits, arising from the use or inability to use our website or services;
Minor differences between the product images and the delivered arrangements due to the natural variations of fresh flowers;
Delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or acts of third parties.

Our maximum liability for any claim arising out of your order will be limited to the value of the goods ordered.

Intellectual Property

All content on the Florist Plaistow website, including images, product descriptions, design layout, and trademarks, are the intellectual property of Florist Plaistow or its licensors. Any reproduction, distribution, or reuse of this content without express written permission is strictly prohibited.

Privacy and Data Protection

Your privacy is important to us. Florist Plaistow processes your personal information in accordance with applicable UK data protection legislation. Information provided is used solely for the purpose of fulfilling your orders and customer service. For further details on how we protect and use your data, please refer to our Privacy Policy.

Changes to Terms & Conditions

Florist Plaistow reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The current version will always be available on our website and shall apply to all orders placed after its publication.

General

If any provision of these terms is determined to be invalid, illegal, or unenforceable by a UK court, the remaining provisions shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract made for the supply of goods by Florist Plaistow, shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Please note: These Terms & Conditions apply to all customers ordering flower delivery services in Plaistow and the surrounding areas. By completing your purchase, you agree to these terms as set out above.