Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Plaistow

As a trusted local Plaistow florist, Florist Plaistow is dedicated to delivering only the freshest flowers to homes and businesses in our vibrant community. We pride ourselves on a fresh flowers guarantee, ensuring that every bouquet you receive arrives in pristine condition, ready to be enjoyed for days to come. Your satisfaction is at the heart of what we do, and our team is committed to upholding the highest standards for quality and service.

Damaged-On-Arrival Policy

We take every precaution to ensure your flowers arrive intact and in perfect condition. However, should your order arrive damaged or not up to standard, please contact us as soon as possible on the day of delivery. Kindly provide clear photographs of the damaged item and its packaging to help us assess the issue swiftly. Our team will review your concern and work with you to find the best solution, whether that’s a replacement or a refund.

Flower Freshness Window

Our fresh flowers guarantee covers your blooms for at least five days from the date of delivery in normal indoor conditions. To help your flowers last as long as possible, please follow any care instructions included with your bouquet. If you are not completely satisfied with the freshness within this window, please reach out to us without delay. We want every customer to experience the joy fresh flowers bring and will do everything possible to make it right.

Refunds and Replacements

If your flowers arrive damaged, wilted, or do not meet our freshness guarantee within the specified period, you're entitled to a straightforward resolution. Depending on the situation and your preference, we will either:

• Replace the damaged or unsatisfactory item with a fresh arrangement
• Offer a partial or full refund, depending on the extent of the issue

All refund and replacement requests must be made within 48 hours of delivery to ensure we can act on them quickly. Your satisfaction and peace of mind are our top priorities, and we aim for prompt, fair resolution of all issues.

Complaints Process

We welcome all feedback, positive and constructive, as it helps us continually improve our service. If you have a complaint or concern not covered by the above policies, please get in touch with us through our usual communication channels. We ask that you include your order details and, where applicable, any supporting photographs, so we can investigate thoroughly. Every complaint is handled with care and confidentiality, and we strive to respond as swiftly as possible with a proposed resolution or clarification.

Serving Plaistow Households & Businesses with Care

From our Plaistow shop, we proudly serve local households and businesses, building lasting relationships through reliability and attention to detail. We understand that every flower delivery is more than just a transaction—it’s an important gesture. That’s why Florist Plaistow stands behind every bouquet with dedicated after-sales support and a commitment to complete customer satisfaction.

Thank you for choosing Florist Plaistow. We are always here to help ensure your flower experience is exceptional, every time.